A straightforward guide to exchanges, returns, and refunds on VELMORA orders.

Sizing questions are welcome before you order. Exchanges for size are available on eligible items when the garment is unworn and returned in its original condition.

Apparel and accessories must be unworn, unwashed, and free of odour, stains, or alterations. Original tags, packaging, and included accessories should be intact.

Contact our Customer Care team with your order number and the reason for your request. We will confirm eligibility and share the next steps for sending the item back.

Once the returned item has been inspected, approved refunds are issued to your original payment method. Processing times depend on your payment provider.