Privacy policy
Privacy Policy
VELMORA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
Information We Collect
When you place an order or contact us, we may collect:
• Your name
• Phone number
• Email address
• Delivery address
• Order details
• Payment or transaction-related information
• Website browsing information such as cookies and device data
How We Use Your Information
We use your information only to:
• Confirm and process your order
• Deliver your products
• Contact you about your order
• Provide customer support
• Improve our website and shopping experience
• Send relevant offers, updates, or order-related messages
Information Sharing
VELMORA does not sell, rent, or trade your personal information.
We may share limited information only with trusted service partners when necessary, such as:
• Courier and delivery partners
• Payment service providers
• Shopify and website service providers
• Customer support tools
These partners receive only the information needed to complete your order or provide service.
Payment Security
For Cash on Delivery orders, payment is collected during delivery. For online payments, payment information is processed securely through trusted payment partners. VELMORA does not store your card or sensitive payment details.
Cookies
Our website may use cookies to improve your shopping experience, remember preferences, analyze website performance, and show relevant offers.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee 100% security.
Your Rights
You may contact us to update, correct, or request deletion of your personal information where applicable.
Contact Us
If you have any questions about this Privacy Policy, please contact:
VELMORA
Website: velmora.com.bd
Phone: +8809611202049
Email: velmoraofficialbd@gmail.com